Frequently Asked Questions

Most Baolen pieces are made from 316L stainless steel, with selected styles finished in 18K gold plating. Each product page lists the specific material and finish for that item.

Stainless steel is highly resistant to rust and tarnish. Gold-plated finishes can wear gradually over time depending on wear, skin chemistry and care, so we do not claim every style is completely fade-proof. Please check the material and finish listed on each product page.

Brief contact with water is generally fine for stainless steel. To protect the finish, we recommend removing your jewelry before swimming, showering or using a hot tub — chlorine, salt water and harsh soaps can shorten the life of gold plating.

Keep it dry, wipe it with a soft cloth after wearing, and store each piece separately in a pouch. Avoid perfume, hairspray, sunscreen and cleaning products. Put jewelry on last when getting ready, and take it off first at night.

Our pieces are made with stainless steel, but “stainless steel” does not automatically mean nickel-free. If you have sensitive skin, please contact us for the nickel-release information for the specific SKU before ordering.

Compliance depends on the specific SKU, finish and components. We can provide available test reports for the items you plan to order — please send us the product codes and the market you are selling in.

Yes. For wholesale orders we can share available test reports covering the SKU, finish, tested components and test date. Contact our team with your product list and we will confirm what is available.

We ship from our warehouse in China, and selected SKUs are also stocked in our US warehouse. The dispatch location is shown on the product page or confirmed at checkout.

Standard international shipping usually takes 14–30 days from dispatch. Orders shipped from our US warehouse to US addresses typically arrive in about 7 days. Delivery time varies by destination, shipping method and customs clearance.

Shipping is calculated by order weight and destination at checkout. You will see the exact shipping cost before you complete payment.

No. Only selected SKUs are stocked in the US warehouse. If domestic US delivery is essential, please check the shipping note on the product page or contact us before ordering.

You may apply for a return within 14 days after delivery. Items must be unused and in the condition you received them. Please see our Return Policy for the full terms.

Contact us within [X] days of delivery with your order number and clear photos of the item and packaging. We will review the case and arrange a replacement or refund where the item is confirmed defective.

[Insert your policy — e.g. the buyer covers return shipping unless the item is defective or was shipped incorrectly.]

Once we receive and inspect the returned item, we process the refund within [X] business days. The time for the refund to appear also depends on your bank or payment provider.

Wholesale and bulk orders are reviewed case by case. Please contact your account manager for the return terms that apply to your order.

[Insert accurate statement — e.g. “Baolen operates its own jewelry factory in Guangdong, China.” or “Baolen works directly with long-term partner factories.”]

MOQ varies by style. In-stock items can be ordered in small quantities, while custom or OEM designs may require a higher MOQ. Contact us with the items you need for an exact quote.

Yes. We support custom logos, packaging and design development for wholesale orders. Share your requirements and target quantity and we will confirm feasibility and lead time.

We aim to offer competitive factory-direct pricing, but we cannot guarantee the lowest price on the market. We recommend comparing like-for-like quotes, including material, finish, quantity, packaging and shipping.

Yes. We currently offer $1 off orders over $15, $2 off over $39, and $4 off over $80. For larger quantities, contact us for wholesale pricing.

Yes. Sample availability and cost depend on the style. Send us the SKU list you would like to sample and we will confirm the details.